The details behind your experience with us.
These terms apply when you visit Sandra's Luxury Studio, shop our collections, book a service, submit a form or otherwise use our website.
1. Acceptance of these terms
By accessing our website, placing an order, booking an appointment, submitting a form or using any service provided through this website, you agree to these Terms of Service and the policies referenced on this page.
If you do not agree to these terms, please do not use the website or complete a purchase or booking.
2. Products and availability
We make every reasonable effort to present our wigs, hair products, accessories and other merchandise accurately.
Product photographs, texture, color and appearance may vary slightly depending on lighting, device displays, styling and natural product variation.
Product descriptions, availability and pricing may be updated when necessary. We may limit quantities, discontinue products or cancel an order if an item becomes unavailable or an error is discovered.
3. Orders and payment
You agree to provide accurate billing, contact and shipping information when placing an order.
Orders may be declined or canceled where we reasonably suspect fraud, unauthorized activity, pricing errors or misuse of the website.
Payments may be processed through third-party payment providers. Sandra's Luxury Studio does not directly store complete payment-card information where it is handled by an authorized payment processor.
4. Appointments and services
Service availability, duration, pricing, preparation requirements and booking conditions may vary by appointment type.
Completed services are not refundable except where otherwise required by applicable law.
Clients are responsible for reviewing service descriptions, preparation instructions and appointment requirements before booking.
5. Returns, exchanges and shipping
Purchases are also governed by our Refund & Exchange Policy and Shipping Policy.
Please review those policies before purchasing, especially when ordering hair, wigs or products needed for an upcoming appointment.
6. Website use
You may use this website only for lawful interactions with Sandra's Luxury Studio.
You may not:
- use the website for unlawful or fraudulent activity;
- attempt to gain unauthorized access to our systems;
- introduce malicious code or interfere with website security;
- misrepresent your identity or payment information;
- infringe the intellectual property or privacy rights of others.
7. Intellectual property
Unless otherwise stated, Sandra's Luxury Studio branding, photographs, graphics, videos, product descriptions, website content and original creative materials belong to Sandra's Luxury Studio or are used with permission.
They may not be copied, reproduced or used commercially without permission.
8. Third-party services
Our website may rely on third-party providers for payments, booking, customer management, hosting, analytics, communications, shipping and social media.
Those providers may maintain their own terms and privacy practices.
9. Limitation of liability
We work to keep our website accurate and available, but online services may occasionally be interrupted or affected by circumstances outside our control.
Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer law.
10. Changes to these terms
These Terms may be updated as our website, services, technology or legal obligations change.
The current version will always appear on this page.
11. Governing law
These Terms are governed by applicable laws of the State of New York and applicable federal law, except where consumer-protection law requires otherwise.